Smart. Green. Policies.
This Page: Shipping & Delivery Policy and Procedures
Video On Demand - Download Procedure Upon checkout, you will be provided with a "key code" that links you to our video download page. Simply click the link to begin!
Returns Policy
30 Day Refund Guarantee
Sign Biz School of Sign Arts provides a no questions asked 30 day refund guarantee on all purchases from the School of Sign Arts Store. We're so convinced you'll absolutely love our digital education downloads, that we're willing to offer a 30 day, risk free money-back guarantee on all of our products (excluding on-site trainings).
If at anytime within 30 days of purchasing our DVDs or Videos on Demand, you are unhappy, then simply let us know and you'll receive your money back. It's as simple as that.
Before you request a refund
If you're having difficulty downloading any of our products, then let us know, and we'll get the training material to you in another way. If you're having problems using or maintaining your account information, take advantage of our technical support. Call 1-800-334-7354
We understand that even after trying our online previews or using one of our products for a few weeks that it might just not be the right choice for you.
Request a refund
To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products.
If you ever do need a refund on anything you purchase from us (our current refund rate is less than 1/2%), you'll be glad to know that the process is easy. Once you contact us to let us know that you need a refund, we simply click one button in our order system and the refund is processed immediately through our payment provider. 99% of the time this doesn't take any longer than a day or two from when you've contacted us.
We are here to help.
Please let us know how we can better serve you. Our top priority is providing our clients with the best education possible. Please let us know what you think. We welcome all of your suggestions!
If you would like to speak with someone, please call:
1-800-57-CENTS [1-800-572-3687]
Live assistance available, Mon-Fri. 9:00AM to 5:00PM PST
Remember, if you have any questions before you purchase, please feel free to give us a call or send us an email from our contact page. We've built our company on providing our customers with the best products and the best support that we can, and we'd love to show you that we're 100% committed to our customers.
We have provided training and education in new technologies, design tools, consultant training programs, and business operation guidance to more than four-hundred entrepreneurs since our inception.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
If you have any further questions or would like additional information about SOSA, please contact:
Customer Service
24681 La Plaza, Suite 244
Dana Point, CA 92629
1-800-57-CENTS [1-800-572-3687]
sosa@schoolofsignarts.com
If you need to return a download item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the Return Merchandise Authorization.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
