Large Project Manager, Gemini
Ellen Robertson has worked in the signage industry for 17 years and is the Large Project Manager for Gemini, Inc. Based out of their headquarters in Cannon Falls, Minnesota, Ellen leads a team of experienced representatives who support Gemini partners to grow their businesses by capturing larger projects and national/regional program work. Here she shares the system for scoping large projects, from the first sales call.
Outside of work, Ellen enjoys taking cruises, downhill skiing, fishing, and finding other fun ways to spend time with friends and family.
“I have honed my skills in developing and maintaining customer service protocols to enhance the overall customer experience. With expertise in recruiting, training, and mentoring staff, I strive to achieve high levels of productivity and service excellence within the team. Resolving customer escalations by identifying root causes and implementing actionable solutions comes naturally to me.
Additionally, I am adept at implementing performance improvement plans through thorough evaluation and feedback integration. My proficiency extends to reducing quote turnaround time and streamlining onboarding processes for new employees.”
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